A highly respected insurance company have an opportunity for a Claims Manager to head up a new Fraud operation. The role will involve developing and leading the new Specialist Investigation Claims Unit and working with the wider European Operations Claims Teams to provide excellent claims service across
all relevant portfolios


General Description

Strategic leadership and development of the Specialist Investigation Claims Unit
function to deliver to the overall business targets


Lead and manage a team of claims staff, to ensure that the overall output and
quality of the service provided by the team is within specified levels

Support the implementation and communication of a Claims strategy to support
delivery of overall business targets

Contribute to the development and implementation of appropriate processes,
procedures and strategies for the Claims function to support delivery of business
targets

Contribute to the development and delivery of a strategic approach to ensure key
customers are identified and retained within the business to optimise profitability

Develop and implement processes to ensure that the claims function is aligned to
the needs of the class of business, and work closely with underwriters and other
business functions

Business retention and positive feedback from business customers

Key business stakeholders support



Essential Requirements

Ideally Graduate level candidate with CII qualification

Broad experience of working in commercial insurance claims environment

Experience of successfully supporting technical and operational strategy

Experience of working as part of a senior team within a multi-national insurance
environment

Strong Leadership skills

Strong Stakeholder and relationship management skills

Project and change management skills

Able to use MS office applications, Word, Excel, Access, PowerPoint

Able to communicate effectively orally and in writing