Exciting opportunity to join a highly respected international insurer in this newly created role.


Responsible for managing overall contract service delivery with specific Multinational Account responsibilities. The job involves providing expert support, coaching and instruction in technical areas to team members. Working with the team, this role is responsible for ensuring individuals have the appropriate level of technical knowledge and that gaps in knowledge are filled using appropriate solutions. The role involves both portfolio activity and the personal handling of complex cases within the team.


You will be: co-ordinating and supporting all aspects of account servicing from Account creation to claims and cash management; setting, tracking and managing servicing costs; managing a team of Case Handlers to ensure day-to-day service delivery and provide training and advice; providing an escalation point for service delivery and account issues; pricing ad hoc services in conjunction with Network Lead; working closely with Underwriters and Brokers and provide a senior single point of contact for a client account; assisting with Market Analysis; managing central payments; supporting regional servicing


The right individual will have strong operational and service background, with hands on experience of running teams to tight service levels in complex environments; an insurance background preferably in an underwriting environment with Multinational insurance experience; experienced at working at senior level – with gravitas and excellent verbal and written communication skills; strong leadership skills with a track record of working at C-level; experience of working in a global business with diverse cultural and business


The role is paying a highly competitive salary and benefits package with excellent prospects for progression within this newly created team.


Please call or apply on line for more information.