Regulatory Support Manager
12-Month Fixed Term Contract
Global Insurance Broker | Operations Controls Function
London | Hybrid Working
Overview
We are seeking an experienced
Regulatory Support Manager to join a
Global Insurance Broker within the
Operations Controls function on a 12-month fixed-term contract. This is a
first line of defence role requiring a confident, hands-on professional who can drive activity forward, manage competing priorities and provide clear direction to stakeholders.
The initial focus of the role will be
Product Governance, followed by support on integration of a recent acquisition, working across a complex programme with multiple moving parts.
This role is suited to someone who has “done the doing” — with practical experience delivering product governance activity — and who is comfortable challenging, influencing and directing others to ensure progress and outcomes.
Key Responsibilities
Product Governance (Initial Focus)
- Act as a key first-line owner for Product Governance activity within the Operations Controls function.
- Drive delivery of product-related actions, ensuring momentum and progress.
- Provide oversight and coordination of reviews undertaken by operational and support teams.
- Respond to regulatory and internal challenges, queries and issues raised by stakeholders.
- Clearly direct actions, set expectations and hold stakeholders to account.
- Support the embedding of product governance standards and good practice across the business.
Acquisition Integration
- Provide first-line regulatory and governance support to the integration programme.
- Work across multiple workstreams, helping to coordinate, prioritise and progress regulatory-related activity.
- Operate effectively in an evolving environment with multiple moving parts and changing requirements.
- Act as a pragmatic problem-solver, ensuring regulatory activity continues to move forward.
Operational & People Oversight
- Manage the day-to-day operation of one or two support areas (typically administration and/or customer service) in line with established policies and procedures.
- Ensure employee conformance with established practices, regulatory requirements and internal standards.
- Support the training, guidance and development of staff to ensure consistent and compliant delivery.
- Monitor workload, output and performance to ensure operational effectiveness.
Governance, Reporting & Assurance
- Prepare management information, reports and updates relating to product governance and regulatory activity.
- Audit and review current procedures to assess effectiveness, identify gaps and monitor operational efficiency.
- Support continuous improvement initiatives to strengthen controls and processes.
- Act as a key point of contact for first-line regulatory matters within the Operations Controls function.
Skills & Experience
- Proven experience in Product Governance within a regulated financial services or insurance environment.
- Strong first line of defence background (this is not a 2nd line Risk or Compliance role).
- Hands-on delivery experience, with the confidence to lead activity and drive outcomes.
- Experience overseeing operational or support teams, ideally within admin or customer service environments.
- Strong stakeholder management skills, including the ability to challenge and influence effectively.
- Experience supporting change, integration or transformation initiatives.
Personal Attributes
- Pragmatic, action-oriented and delivery-focused.
- Confident, credible and comfortable giving clear direction.
- Able to operate at pace and hit the ground running.
- Organised, resilient and solutions-focused.
