Conduct Risk, Product & Regulatory Controls Lead
London | Hybrid Working

An exciting opportunity has arisen to join a prestigious Lloyd’s market insurer and syndicate at a pivotal point in its evolution.

With a new CEO driving a refreshed strategic direction, the business is placing increased emphasis on Conduct Risk, Consumer Duty and customer outcomes, alongside strengthening its overall regulatory and governance framework. Operating within the SME market, the organisation is now looking for a high-calibre individual to help shape and lead this agenda.

This is a highly visible role sitting at the intersection of Underwriting, Claims, and Compliance, with responsibility for bringing together all aspects of product governance, conduct risk, and regulatory oversight.

You will play a key role in:

• Defining and driving the conduct and consumer duty strategy
• Embedding strong product oversight and governance frameworks
• Acting as a central figure across underwriting and claims to ensure customer-centric decision making
• Providing robust challenge, assessment, and oversight of products and processes
• Leading and chairing the Conduct Risk and Product Oversight Committee
• Engaging with senior stakeholders to drive change and set the vision

This is a genuine opportunity to shape how the business approaches regulation and customer outcomes moving forward.

• Develop and enhance the organisation’s Product Governance and Conduct Risk framework
• Partner closely with Underwriting, Claims, Legal and Compliance teams to ensure regulatory alignment
• Conduct product reviews and “walkthroughs” to assess suitability, value and customer outcomes
• Identify gaps and implement improvements across governance and oversight processes
• Deliver clear MI, reporting and insights to senior leadership and governance forums
• Lead internal committees and engage with regulators where required
• Drive a culture of customer focus, accountability and continuous improvement

• Strong experience in Conduct Risk, Product Governance or Regulatory Compliance within insurance
• Good understanding of FCA/PRA expectations, Consumer Duty and Lloyd’s (desirable)
• Proven ability to influence senior stakeholders and drive change
• Experience working closely with Underwriting and/or Claims teams
• Strong analytical capability with experience using data to inform decisions and oversight
• Confident communicator, able to present at senior and board level
• A proactive, commercially aware individual who can balance regulation with business objectives

• Join a highly regarded Lloyd’s platform with a strong market reputation
• Opportunity to play a key leadership role in shaping a refreshed strategic direction
• Direct exposure to senior leadership and decision-making forums
• A chance to build and embed a best-in-class conduct and product governance framework
• Collaborative environment with strong interaction across the business