Our client, a growing Lloyd's broker, are looking for a Senior Marine Claims Broker/Technician. It will involve handling a varied portfolio of Marine claims, including Marine Cargo, Hull & Machinery, Specie, Aviation, Crew PI and P&I business.
Applicants will require previous Marine claims handling experience and a good knowledge of ECF will be advantageous. This will be a hybrid role.
Duties and Responsibilities
Oversee, manage and coordinate a complex portfolio of Marine claims, including Hull & Machinery, Builders Risk, Cargo, Specie, Aviation, Crew PA and P&I.
Upload and manage ECF entries and non-bureau related tasks
Monitor claim progress from notification to resolution, ensuring all parties meet contractual, regulatory, and service-level requirements. Ensure all claims are handled in compliance with Lloyd's minimum standards.
Act as claims advocate for clients, negotiating with insurers, TPAs, adjusters, and legal representatives to support favourable and timely outcomes.
Maintain up-to-date claims records and data accuracy across internal systems in line with Lloyd’s and company-market requirements.
Participate in client reviews, renewal preparation, underwriter and broker meetings.
Receive new claim notifications and assess coverage against policy terms and conditions.
Negotiate claim settlements within delegated authority limits and appoint experts where necessary.
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