Property Claims Adjuster — London
If you thrive on solving complex problems and delivering fair, high-quality outcomes, this is a chance to build real impact in a role at the heart of claims performance. You’ll take ownership of a varied property claims caseload, develop strong technical judgement, and work closely with internal stakeholders and external experts to achieve excellent resolutions.
Overview
As a
Claims Adjuster, you’ll evaluate and resolve claims, producing work to a consistently high standard while meeting company and regulatory guidelines. You’ll support coverage analysis, manage experts, and contribute to projects and presentations—building both technical and commercial capability.
Key Responsibilities
- Proactively manage and resolve a mixed property claims caseload to a consistently high standard (with some supervision).
- Complete and report coverage analysis accurately and clearly.
- Apply strong communication skills to negotiate outcomes and document decisions.
- Appoint and monitor loss adjusters, lawyers, and other experts in line with internal/external procedures.
- Escalate matters beyond authority appropriately and solve issues within authority decisively.
- Handle claims involving multinational exposure (including US, Europe, and AsiaPac) and collaborate effectively with wider group colleagues/partner companies.
- Identify and evaluate risks and trends in the business.
- Contribute to projects and presentations for internal and external audiences (with minimal supervision).
Must-Have
- Experience handling (or working on) a caseload of property claims of various types.
- Strong written and verbal communication skills.
- Strong PC skills, especially Word and Excel.
- Ability to work to short deadlines, perform critical analysis, and adapt in a changing environment.
Nice-to-Have
- CII (or equivalent industry designation), or proven related experience in first-party claims.
- Experience handling direct claims on a lead basis on Primary or Excess layers.
- Experience with international programmes (including US exposure, Europe, and AsiaPac).
Apply to be considered and take the next step in your claims career
